Return & Replacement Policy
Return & Replacement Policy - The Banyan TeeCustomers can return their order within 15 days of the order delivery.
All returns must be in unused condition with all original tags and packaging intact.
The product amount will be credited back to your account, once we have received the products and quality check is done.
Online refund of shipping and COD charges is not applicable.
As we do not have a reverse pickup facility yet, you are requested to ship the product(s)back to us. Please pack the items securely to prevent any loss or damage during transit. A maximum of Rs. 100 will be refunded to you in terms of Reward Points which you can use on future orders.
You can ask for an online refund against any of your orders within 15 days of its date of delivery.
What are the rules for refunding courier charges?
As we do not have a reverse pickup facility yet, we will provide you Reward Points worth Rs.100 for the shipping charges borne by you.
Please make sure your courier costs do not exceed our Reward Points rates. We recommend using ‘Speed Post’ as your courier service. Speed Post is a government of India owned entity and has the most widely distributed postal network in India.
Courier online refund rates are fixed and will not change depending on the courier service you choose to return the product.
How long does the online refund procedure take?
The online refund procedure will be initiated within 48 hours once we receive your product.
Where should I return my product?
Please courier the product(s) to us at the address mentioned below :
The Banyan Tee, 81/82, Soumya Privilege, Mahakali Society, in front of Aura Mall, E8 extension, Arera Colony, Bhopal-462039. Ph: +91 86022 81088.
I haven't received my refund yet. What should I do?
We update our customers through emails once we initiate the online refund procedure.
If our last email states that we have initiated the online refund procedure, kindly wait for the process to complete.
For queries you can write to us at email@example.com
In what cases can I get a replacement or return my product?
Replacements/Returns will only be provided/accepted in the following cases:
Wrong color/product/size has been sent to the customer than what was ordered.
Quality issues in print or material (Photographic proofs would be required for the same)
Also, please note that slight variation in color of print/material in comparison to product images occurs due to photographic lighting.
Are the t-shirts in 299 store eligible for return/replacement?
No, The 299 Store is a promotional corner of The Banyan Tee with limited products and all the products falling in this category are ineligible for any kind of returns/replacements.