Return & Replacement Policy

Return & Replacement Policy - The Banyan Tee

The Banyan Tee has a very customer-centric return and replacement policy.
For any issue with your order, just drop us an email at support@thebanyantee.com, and the concerned team will get back to you within 24 hours.
In case of any size issues, we will arrange for the order to be reverse picked up with our courier partners for free. Once the product reaches back to us, the replacement will be processed and dispatched upon a quality check.
If you wish to return the product, please send the product back to the following address: The Banyan Tee, 81/82, Soumya Privilege, Mahakali Society, in front of Aura Mall, E8 extension, Arera Colony, Bhopal-462039. Ph: +91 95897 14104. Once we receive the product, we will send you a discount voucher of Rs. 100 off as shipping reimbursement.
Few important points to note:
  • Customers can return their orders within 15 days of the order delivery.
  • All returns must be in unused condition with all original tags and packaging intact.
  • The size replacement is absolutely free. Please note that we provide one free size replacement. If you face any size issues after the replacement, reverse pickup will not be arranged. It is advised to check the size chart beforehand to avoid any issues.
  • For non-serviceable pincodes, customers can send the product back and claim a refund for shipping as discount vouchers.
  • The product amount will be credited back to your account once we have received the product and completed the quality check.
FAQs
How long does the online refund procedure take?
  • The online refund procedure will be initiated within 48 hours of receiving your product. The refund will be credited to the original payment method within 5-7 days.
I haven't received my refund yet. What should I do?
  • We update our customers through emails once the online refund procedure is initiated. If our last email confirms this, kindly wait for the process to complete. For any queries, mail us at support@thebanyantee.com.
Can sale items be replaced or returned?
  • The return process for sale items is similar to that of regular items. However, replacement of a sale item can only be done with another item on sale.
In what cases can I get a replacement or return my product?
  • Replacements or returns will only be provided in the following cases:
  1. Manufacturing defects.
  2. Size issues.
  3. Wrong color/product/size sent to the customer than what was ordered.
  4. Quality issues in print or material (photographic proof required).
Please note: Slight variation in color of print/material compared to product images occurs due to photographic lighting.
Are products under TBT Custom eligible for return or replacement?
  • No, since the products under TBT Custom are customized, they are ineligible for return or replacement.
Contact Details: The Banyan Tee, 81/82, Soumya Privilege, Mahakali Society, in front of Aura Mall, E8 extension, Arera Colony, Bhopal-462039 | support@thebanyantee.com