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Return & Replacement Policy

Return & Replacement Policy - The Banyan Tee

The Banyan Tee has a very customer centric return and replacement policy.

For any issue with your order just drop us an email at info@thebanyantee.com and the concerned team will get back to you within 24 hours.

In case of any size issue we will get the order reverse picked up with our courier partners for free. Once the product reaches back to us, the replacement will be processed and dispatched upon the quality check.

If you wish to return the product, please send the product back to the following address "The Banyan Tee, 81/82, Soumya Privilege, Mahakali Society, in front of Aura Mall, E8 extension, Arera Colony, Bhopal-462039. Ph: +91 62639 30660". Once, we receive back the product we will send you a discount voucher of Rs. 100 off as a shipping reimbursement.

 Few important points to note:

  • Customers can return their order within 15 days of the order delivery.
  • All returns must be in unused condition with all original tags and packaging intact.
  • The size replacement is absolutely free.
  • The product is picked up by our courier partners and in case of non serviceable pincodes the customer can send back the product and claim refund for shipping as discount vouchers.
  • The product amount will be credited back to your account, once we have received the products and quality check is done.
FAQs

Are Masks and Sanitizers returnable?

  • Mask and Sanitizers are essentially non-returnable and non-replaceable as they fall under Used as Opened products.
How long does the online refund procedure take?

  • The online refund procedure will be initiated within 48 hours once we receive your product.
I haven't received my refund yet. What should I do?

  • We update our customers through emails once we initiate the online refund procedure. If our last email states that we have initiated the online refund procedure, kindly wait for the process to complete. For any queries, mail us at info@thebanyantee.com
In what cases can I get a replacement or return my product?

  • Replacements/Returns will only be provided/accepted in the following cases:
  1. Manufacturing Defects
  2. Size Issues
  3. Wrong color/product/size has been sent to the customer than what was ordered.
  4. Quality issues in print or material (Photographic proofs would be required for the same)
Also, please note that slight variation in color of print/material in comparison to product images occurs due to photographic lighting.

Are the products falling under TBT Custom eligible for return/replacement?
  • No, since the products under TBT Custom are customized, the products falling in this category are ineligible for any kind of returns/replacements.
Contact Details: The Banyan Tee, 81/82, Soumya Privilege, Mahakali Society, in front of Aura Mall, E8 extension, Arera Colony, Bhopal-462039 | info@thebanyantee.com